Term and Conditions

Welcome to WaveLuxe Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our coastal-inspired beachwear and swimwear. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. By using WaveLuxe Shop, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and product images are the exclusive property of WaveLuxe Shop and protected by international copyright laws. You may not:

• Reproduce, duplicate, or copy any content without express written permission
• Use our designs or products for commercial purposes without authorization
• Modify or create derivative works from our website content

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our beachwear and swimwear collections (including Beachwear Bottoms, Beachwear Tops, Dresses, Swim Bottoms, Swim One Pieces, and Swim Tops). However, slight variations in color or texture may occur due to monitor settings.

2.2 Hygiene Considerations

For health and safety reasons, certain items are marked as final sale and cannot be returned:

• Swim Bottoms
• Swim Tops
• Swim One Pieces

These may only be returned if defective or incorrect (must be reported within 48 hours of delivery).

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to these terms. We reserve the right to refuse service or cancel orders at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely, and we do not store your full payment details.

3.3 Pricing and Currency

All prices are in USD. International customers may see converted prices based on current exchange rates, but final charges will be in USD.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, delivered within 15-25 business days after shipment

4.3 International Orders

We ship worldwide except to certain Asian countries and remote locations. International customers are responsible for:

• Customs fees and import taxes
• Providing accurate delivery information
• Using trackable methods for any returns

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items (excluding final sale swimwear). To qualify:

• Items must be unworn, unwashed, and in original packaging
• All tags must be attached
• Items must be in resalable condition

5.2 Return Process

To initiate a return:

1. Email our Coastal Concierge at [email protected] within 15 days
2. Include your order number and return details
3. Follow the provided return instructions

Return shipping costs are the customer’s responsibility unless the item was defective.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide:

• Complete and accurate shipping information
• Valid payment details
• Timely communication regarding returns or issues

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Misuse our return policy

7. Limitation of Liability

WaveLuxe Shop shall not be liable for:

• Delays or failures in delivery beyond our control (e.g., customs delays, natural disasters)
• Minor variations in product color or texture
• Indirect or consequential damages arising from product use
• Incorrect information provided by the customer

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

8. Privacy and Data Protection

We handle your personal information according to our Privacy Policy, which explains how we collect, use, and protect your data. By using our site, you consent to this processing.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

10. Contact Information

For questions about these Terms or our products:

WaveLuxe Shop Customer Care
3777 Mowry Avenue, Fremont, US 94538
Email: [email protected]