At WaveLuxe Shop, we want your coastal shopping experience to be as effortless as a day at the beach. Below you’ll find all the details about our shipping options and flexible returns policy.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to get your coastal styles to you:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Tracking available

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to certain Asian countries and remote locations.

International Orders

Customers outside the U.S. are responsible for any customs fees or import taxes. We recommend using trackable shipping methods for international returns.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original packaging with all tags attached
  • In resalable condition

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swim Bottoms (final sale)
  • Swim Tops (final sale)
  • Swim One Pieces (final sale)

These items may only be returned if defective or incorrect (must report within 48 hours of delivery).

How to Return or Exchange

Step 1: Initiate Your Request
Email our Coastal Concierge team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Coastal Concierge,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return: [Product Name(s) and SKU if available] Reason: [Brief explanation] I prefer: [Refund to original payment method / Exchange for (specify size/color/style)]
Please provide return instructions at your earliest convenience.

Best,
[Your Full Name] [Your Email Address]

Step 2: Package Your Items
Once approved, repackage items securely in the original packaging if possible. Include all tags and any accessories that came with your order.

Step 3: Ship Your Return
We’ll provide a return shipping address (typically our Fremont headquarters). Note that return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Refund Process

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Method: Funds will be returned to your original payment method (credit card, PayPal, etc.).
  • Deductions: Original shipping fees are non-refundable.

Exchange Process

  • For size or color exchanges, we’ll ship your new item once we receive your return.
  • If your preferred style is out of stock, we’ll issue a refund or offer store credit.
  • For exchanges, we’ll cover standard shipping for the replacement item.

Need Help?

Our Coastal Concierge team is here to assist you with any questions about shipping or returns:

WaveLuxe Shop Customer Care
3777 Mowry Avenue, Fremont, US 94538
Email: [email protected]