Returns & Exchanges

At WaveLuxe Shop, we want your coastal style experience to be as effortless as our convertible swimwear designs. If your beachwear doesn’t meet your expectations, our flexible returns policy ensures smooth sailing.

How to Return or Exchange

Step 1: Initiate Your Request

Email our Coastal Concierge team at [email protected] within 15 days of delivery with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Package Your Items

Once approved, repackage items securely in the original packaging if possible. Include all tags and any accessories that came with your order.

Step 3: Ship Your Return

We’ll provide a return shipping address (typically our Fremont headquarters). Note that return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Refund Process

• Timing: Refunds are processed within 3-5 business days after we receive and inspect your return.
• Method: Funds will be returned to your original payment method (credit card, PayPal, etc.).
• Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size or color exchanges, we’ll ship your new item once we receive your return. If your preferred style is out of stock, we’ll issue a refund or offer store credit.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Swim Bottoms (final sale)
• Swim Tops (final sale)
• Swim One Pieces (final sale)

These items may only be returned if defective or incorrect (must report within 48 hours of delivery).

International Returns

Customers outside the U.S. are responsible for any customs fees or import taxes associated with returns. We recommend using a trackable shipping method.