Welcome to our FAQ section! We’ve compiled answers to the most common questions about our premium swimwear, shipping, and services. Can’t find what you’re looking for? Our coastal concierge team is always ready to help at [email protected].

About WaveLuxe Shop

What kind of products does WaveLuxe Shop offer?
We specialize in premium beachwear and swimwear designed for the style-conscious traveler. Our collections include:
  • Beachwear Bottoms & Tops
  • Swim Bottoms & Tops
  • Swim One Pieces
  • Dresses perfect for beach-to-bar transitions
Each piece is crafted with vacation elegance in mind, blending fashion with functionality.
Where is WaveLuxe Shop based?
Our headquarters are located at 3777 Mowry Avenue, Fremont, US 94538, where our California team carefully processes every order with the precision of a stylist packing your vacation suitcase.

Product Questions

How do I choose the right size for swimwear?
Our swimwear is designed to fit true to size with premium stretch fabrics that offer both comfort and support. Each product page includes detailed size charts with measurements in both inches and centimeters. For convertible styles that offer multiple wearing options, we recommend sizing up if you’re between sizes.
Are your swimwear pieces suitable for both pool and beach?
Absolutely! Our designs transition seamlessly from pool to patio, with quick-drying fabrics and styles that work equally well for swimming and beachside lounging. Many of our tops can double as casual wear when paired with shorts or skirts.
What makes WaveLuxe swimwear special?
Our swimwear combines:
  • Luxury fabrics that resist fading and stretching
  • Thoughtful designs with convertible options (like our Maui Top + Santorini Bottoms set)
  • Hand-checked quality control
  • Styles that flatter diverse body types

Shipping & Delivery

What shipping options do you offer?
We offer two delivery experiences to match your vacation timeline:
  • Express Coastal Courier: $12.95 worldwide via DHL/FedEx (10-15 business days after 1-2 day processing)
  • Island-Time Shipping: Free for orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
Our California team takes 1-2 business days to hand-check each order with the precision of a stylist packing your vacation suitcase before it ships.
When should I order to ensure my swimwear arrives before my vacation?
Pro Packing Tip from Our Stylists: Order at least 3 weeks before departure if choosing free shipping. For last-minute escapes, combine standard shipping with our fastest-selling convertible styles that eliminate packing stress.
For precise planning:
  • Express Shipping: Order at least 2-3 weeks before you need it
  • Free Shipping: Order 4-5 weeks in advance
Do you ship worldwide?
Yes! We serve coastal enthusiasts everywhere, excluding some remote locations and parts of Asia. During checkout, simply enter your destination to confirm availability.
How can I track my order?
We offer multi-platform tracking – you can follow your package’s journey like you’d track tropical storm systems! You’ll receive a tracking number via email once your order ships, which can be used on the carrier’s website.

Returns & Exchanges

What is your return policy?
We offer a 15-day window from delivery date to return items that don’t meet your expectations. Items must be unworn, with tags attached, and in original packaging. Swimwear bottoms must have hygiene liner intact.
How do I initiate a return?
Email our coastal concierge at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address based on your location.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on swimwear bottoms if the hygiene liner has been removed or compromised. All other items must be in original condition with tags attached.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International returns may take additional time for the refund to appear in your account.

Payments & Security

What payment methods do you accept?
Just as our swimwear transitions from pool to patio, our payment options adapt to your preferences:
  • Visa, MasterCard, JCB for traditionalists
  • PayPal for digital nomads
All transactions are secured with 256-bit encryption – because peace of mind is the ultimate luxury.
Is my payment information secure?
Absolutely. We use industry-standard 256-bit encryption for all transactions and never store your full payment details on our servers. For added security with PayPal transactions, you complete payment on PayPal’s secure platform.
Do you offer gift cards or store credit?
Currently, we don’t offer physical or digital gift cards. However, we’re happy to accommodate special requests for gift purchases – just email our coastal concierge team at [email protected] before placing your order.

Account & Customer Service

How do I contact customer service?
Our coastal concierge team sails through inquiries faster than a catamaran at high tide! Email us at [email protected] for any questions about orders, products, or your vacation wardrobe needs.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you:
  • Track order history
  • Save your shipping information for faster checkout
  • Receive exclusive offers for return customers
How can I stay updated on new collections?
Sign up for our newsletter during checkout or at the bottom of our homepage. We send seasonal style guides, exclusive offers, and early access to new collections – perfect for planning your next getaway wardrobe.
Ready to wrap your vacation plans in WaveLuxe luxury? Shop Now & Arrange Delivery